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Felipe, Our Brakes Pro



Felipe is one of our most knowledgeable auto parts professionals. He has been in the auto industry since he was 16 years old when he started working at his mom's used car dealership. At his mother's dealership he would perform general maintenance on passenger cars/light trucks and SUVs. After leaving the dealership, Felipe worked for Pep Boys Automotive where he managed a retail store along with that store's service department. Felipe says what has kept him in the auto industry for so long is his love for working on cars and working with his hands. He likens the gratification he gets from helping his customers on the phone to helping a customer get their car back on the road back when he worked on servicing cars. Felipe is a very patient person; he prides himself on taking his time to correctly solve a problem a customer has. He loves the feeling he gets when he is able to resolve a customer's problem. The satisfaction of ending a call on a positive note with a customer knowing he got them one step closer to getting their car back on the road is what he works for every call.



Felipe has been with BuyAutoParts.com since June 2013.  Currently he is also working on accomplishing his goal of becoming an architect and his favorite activity outside of work is snowboarding. Felipe grew up in Escondido, California and still resides in Escondido with his beloved Lhasa Apso named Bacardi. Felipe lives by the saying "Be on to others as you would like others to be on to you" and it is with this principle that he approaches every challenge in life.



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Felipe: Our Brakes Pro

 


Felipe Customer Service Review  

Lhasa Apso

 

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We are extremely proud of our US based customer service. 100% of our employees are here in the United States. We are very proud of this because as we have grown over the decades, we've kept jobs stateside. No outsourcing here! We started with 5 people in a tiny row of storage units with a small office. We were here before online shopping. We strive to make your experience as perfect as possible. When you call us for a quote, question, or sale, you will speak to an American parts expert living and breathing in the US of A. No exceptions.





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