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EASYRETURNS

 


How easy are our returns?  Too easy.  Send it back within 30 days and you get your money back.  All we ask is you send it back in the same condition it was received - new and uninstalled.

 

Your satisfaction is our priority.  Our goal is for you to be happy with your purchase even if it means returning it.  We know it's sometimes necessary to return or exchange an item so we make it easy.

 

Exchanges are easy as well.  Picked the wrong car model or year?  Need a different part altogether?  No problem.  Call us - we will have the correct part on the way same day and fully refund the incorrect one. 

 

Did we misship the part? Sorry!  We will cover round trip shipping and get you back on the road with the right part ASAP!


Returns are a one step process.  Please open this page, complete the form and return to us with the invoice.  You are done! 

 

Once your return is received and inspected (usually within 72 hours of receipt), your refund will automatically be processed and issued to your credit card within 5 business days.  Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to post on your account.


If the part is installed and defective, please see our easy warranty. It is our policy to replace all defective parts.

 

Legal Version

 

BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($10 minimum) on ALL returned parts.  Parts returned as used or incomplete, or parts returned to a different address will receive no refund.  Parts that are returned as wrong parts or defective are subject to a full restocking fee. 

Please see the warranty page for information on handling warranty issues.  Parts returned as wrong part or defective will be subject to the rules above.  Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded.  Parts returned after 30 days will not be refunded. No exceptions.  

Please do not call to check the status of your return as we are handling hundreds of inquires a day.  Please keep your tracking information, this is your proof of return.  If you do not hear from us in three weeks of sending your part, then email Sales@BuyAutoParts.com. Inquires before three weeks will not be answered.  We apologize for sounding harsh but we will get your return processed. 




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