FAQ
I'm having trouble with my part, what should I do?
-BuyAutoParts.com has the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our Returns & Warranty page.
I already took my car to a mechanic and they said my part is defective, what do I do? -Please see our Warranty section for detailed information on our warranty policy. More Info
What information should I have ready when I call in with a question or concern?
-If you would like to call and speak to one of our experts, please have your online order number ready so we can quickly find your file. You can find your online order number on any one of the transactional emails we sent to the email address your provided when you checked out.
If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us.
I returned my part, how long will it take for me to receive my refund?
Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.
- Up to 3 business days to check the return in.
- Up to 3 business days to process the refund.
- Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.
If you returning a core to receive your temporary deposit back, the same timeline listed above will apply.
What is a Refundable Core Deposit?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.
Many of our parts have refundable core deposits. This means you
pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.
Here's how it works:
- You purchase the part you need to fix your vehicle.
- You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
- You ship us your old part (the core).
- In most cases our parts come with a free return label. If your order did not come with a free label, we can provide you a return label for a fraction of the cost of most shipping services. Please contact us to purchase a label at a discounted rate.
- When we receive your old part (the core), we refund you the full amount.
If you have any questions about core deposits, please feel free to give us a call at (888)-907-7225 and we will be happy to assist you.
How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.
Where do I return my core?
-All Cores should be shipped back to 1261 Aviation Blvd Suite 100 Hebron, KY 41048.
How long does it take for me to get my core deposit refunded?
Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.
- Up to 3 business days to check the return in.
- Up to 3 business days to process the refund.
- Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.
The following cores are NOT good and will NOT receive credit
The rule of thumb is that cores are fully refunded unless visibly broken or incomplete.
How do I redeem Store Credit?
To redeem store credit please call in and talk to a representative.
How long does Store Credit last?
Store credit last one year after it is applied to the customer's account.
Need tracking / shipping information for your order?
To get order shipment tracking information CLICK HERE
What are the shipping cut off times?
-Most parts ship same day when the order is placed before 7:30pm EST! More Info
Is ground shipping always free?
-Yes, on orders above $99. Always!! More Info
Is next day overnight shipping available?
-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We dont mark up our shipping prices, you pay what we pay! More Info
Is international shipping available?
-Yes. We ship our parts all around the world.
How long will it take for me to get my part?
-We do our best to deliver your parts from the warehouse closest to you. If you selected our free ground shipping service, shipping times will vary depending on which state you live in. Ground shipping usuaully takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.
What is my tracking number?
-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.
Why are the prices so low?
-By not having a brick and mortar storefront and only dealing with online customers, we pass the savings on to you!
Where is Buy Auto Parts Located?
-BuyAutoParts.com's main warehouse is located in Hebron, Kentucky. We have multiple warehouses throughout the country. We ship parts from the closest warehouse to our customers in order to get them their parts as quickly as possible. More Info
What are the hours of operation?
How long has Buy Auto Parts been in business?
-We have been selling auto parts for over 30 years! More Info
Any specials for dealers, mechanics, repair shops, etc.?
-If you are an automotive professional we have a specific program designed just for you, called BuyAutoParts Professional. Benefits include, up to an additional 10% off our already low prices, flat $25 next day air shipping on most items, and a dedicated support team. To apply for the BuyAutoParts Professional program APPLY HERE
