I'm having trouble with my part, what should I do?
-Buy Auto Parts has the best warranty in the
industry, without question. If you are experiencing any trouble with your part,
please visit our How-To section and see if your
issue is addressed there. If you need further assistance, feel free to call and
talk to one of our experts.More
Info
I already took my car to a mechanic and they said my part is defective, what
do I do?
-Please see our Warranty section for
detailed information on our warranty policy. More Info
What information should I have ready when I call in with a question or
concern?
-If you would like to call and speak to one of our experts, please have your
invoice number ready so we can quickly find your file. Your invoice number is
located on the confirmation page that was packaged with your part. If you
provided an email address, this number can also be found in your confirmation
emails. See Sample
Invoice
If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure
that you send back your defective part and is fully refunded once it arrives
back at our warehouse. We will also provide you with a free return shipping
label to get the other part back to us. More Info
What is a Refundable Core Deposit?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.
Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.
Here's how it works:
If you have any questions about core deposits, please feel free to give us a call at (888)-907-7225 and we will be happy to assist you.
How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.
Where do I return my core?
-All Cores should be shipped back to 1261 Aviation Blvd Suite 100 Hebron, KY 41048.
How do I redeem Store Credit?
To redeem store credit please call in and talk to a representative.
How long does Store Credit last?
Store credit last one year after it is applied to the customer's account.
What are the shipping cut
off times?
-Most parts ship same day when the order is placed before
7:30pm EST! More Info
Is ground shipping always free?
-Yes, on orders above $99. Always!! More Info
Is next day overnight shipping available?
-Yes, every part can be delivered overnight. Add the part to the cart and see
the overnight shipping cost. We dont mark up our
shipping prices, you pay what we pay! More Info
Is international shipping available?
-Yes. We ship internationally via DHL. Shops in
Europe and Australia love us! More Info
How long will it take for me to get my part?
-We do our best to deliver your parts from the warehouse
closest to you. If you selected our free ground shipping service, shipping times
will vary depending on which state you live in. Ground shipping usuaully takes
anywhere between 1-5 business days. Please use your tracking number to see when
your order will actually arrive.
What is my tracking number?
-Your tracking number is sent to the email address you
provided in a follow-up email (which is different than your order confirmation).
Please check your junk folders if you have trouble locating this email.
Why are the prices so low?
-By not having a brick and mortar storefront and only dealing with online
customers, we pass the savings on to you!
Where is Buy Auto Parts Located?
-Buy Auto Parts is based in sunny Southern California! We ship out of
various warehouses located in different states.
More Info
What are the hours of operation?
How long has Buy Auto Parts been in business?
-We have been selling auto parts for over 30 years! More Info
Any specials for dealers, mechanics, repair shops, etc.?
-If you are an automotive professional we have a specific program designed just for you,
called BuyAutoParts Professional. Benefits include, up to an additional 10% off our already low prices,
flat $25 next day air shipping on most items, and a dedicated support team.
To apply for the BuyAutoParts Professional program APPLY HERE
I am not a shop owner or dealer but I fix all of my cars myself. Am I
eligible for the installer discount program?
-We also have a loyalty program for the weekend wrenchers, called BuyAutoParts Buyers Club.
This program is just $39 a year and you get 10% most items,
$25 flat rate shipping on most items, $25 off any Duralo brake set and a dedicated phone line.
To become a member CLICK HERE
