FAQ

I'm having trouble with my part, what should I do?

-Buy Auto Parts has the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our How-To section and see if your issue is addressed there. If you need further assistance, feel free to call and talk to one of our experts.More Info

I already took my car to a mechanic and they said my part is defective, what do I do?
-Please see our Warranty section for detailed information on our warranty policy. More Info

What information should I have ready when I call in with a question or concern?
-If you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. If you provided an email address, this number can also be found in your confirmation emails. See Sample Invoice

If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us. More Info

What is a Refundable Core Deposit?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.

Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.

Here's how it works:

• You purchase the part you need to fix your vehicle.
• You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
• You ship us your old part (the core).
• When we receive your old part (the core), we refund you the full amount.

If you have any questions about core deposits, please feel free to give us a call at (888)-907-7225 and we will be happy to assist you.

How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.

Where do I return my core?
-All Cores should be shipped back to 1261 Aviation Blvd Suite 100 Hebron, KY 41048.

What are the shipping cut off times?

-Most parts ship same day when the order is placed before 7:30pm EST! More Info

Is ground shipping always free?

-Yes, on orders above $99. Always!! More Info

Is next day overnight shipping available?

-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We dont mark up our shipping prices, you pay what we pay! More Info

Is international shipping available?

-Yes. We ship internationally via DHL. Shops in Europe and Australia love us! More Info

How long will it take for me to get my part?

-We do our best to deliver your parts from the warehouse closest to you. If you selected our free ground shipping service, shipping times will vary depending on which state you live in. Ground shipping usuaully takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.

What is my tracking number?

-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.

Why are the prices so low?

-By not having a brick and mortar storefront and only dealing with online customers, we pass the savings on to you!

Where is Buy Auto Parts Located?

-Buy Auto Parts is based in sunny Southern California! We ship out of various warehouses located in different states. More Info

What are the hours of operation?

How long has Buy Auto Parts been in business?

-We have been selling auto parts for over 30 years! More Info

Any specials for dealers, mechanics, repair shops, etc.?

-If you are an automotive professional we have a specific program designed just for you, called BuyAutoParts Professional. Benefits include, up to an additional 10% off our already low prices, flat $25 next day air shipping on most items, and a dedicated support team. To apply for the BuyAutoParts Professional program APPLY HERE

I am not a shop owner or dealer but I fix all of my cars myself. Am I eligible for the installer discount program?

-We also have a loyalty program for the weekend wrenchers, called BuyAutoParts Buyers Club. This program is just $39 a year and you get 10% most items, $25 flat rate shipping on most items, $25 off any Duralo brake set and a dedicated phone line. To become a member CLICK HERE