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I'm having trouble with my part, what should I do?
-Buy Auto Parts has the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our How-To section and see if your issue is addressed there. If you need further assistance, feel free to call and talk to one of our experts.More Info
I already took my car to a mechanic and they said my part is defective, what do I do? -Please see our Warranty section for detailed information on our warranty policy. More Info
What information should I have ready when I call in with a question or
concern?
-If you would like to call and speak to one of our experts, please have your
invoice number ready so we can quickly find your file. Your invoice number is
located on the confirmation page that was packaged with your part. If you
provided an email address, this number can also be found in your confirmation
emails. See Sample
Invoice
If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure
that you send back your defective part and is fully refunded once it arrives
back at our warehouse. We will also provide you with a free return shipping
label to get the other part back to us. More Info
I returned my part, how long will it take for me to receive my refund?
Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.
If you returning a core to receive your temporary deposit back, the same timeline listed above will apply.
What is a core?
-If your purchase required a core deposit, that means we want your old part back! Once you or your mechanic installs the new part, we'll have you or the mechanic send the part back to us. Unlike most companies, we provide FREE Return Shipping Labels for core returns. It does not cost you a dime. When we get your good part back, we refund the deposit.
Free core return shipping label
-Your free return label will be attached to the order confirmation email. Please check your email for an attached PDF. Print out the label and tape it to the side of the box. It is that easy.
How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.
Where do I return my core?
-All cores should be shipped back to 6740 Cobra Way, San Diego, CA 92121.
How long does it take for me to get my core deposit refunded?
Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.
The following cores are NOT good and will NOT receive credit
The rule of thumb is that cores are fully refunded unless visibly broken, damaged or incomplete.
What are the shipping cut off times?
-Most parts ship same day when the order is placed before 7:30pm EST! More Info
Is ground shipping always free?
-Yes, on orders above $99. Always!! More Info
Is next day overnight shipping available?
-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We dont mark up our shipping prices, you pay what we pay! More Info
Is international shipping available?
-Yes. We ship internationally via DHL. Shops in Europe and Australia love us! More Info
How long will it take for me to get my part?
-We do our best to deliver your parts from the warehouse closest to you. If you selected our free ground shipping service, shipping times will vary depending on which state you live in. Ground shipping usuaully takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.
What is my tracking number?
-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.
Why are the prices so low?
-By not having a brick and mortar storefront and only dealing with online customers, we pass the savings on to you!
Where is Buy Auto Parts Located?
-Buy Auto Parts is based in sunny Southern California! We ship out of various warehouses located in different states. 100% of our customer service department is based in the USA. More Info
What are the hours of operation?
How long has Buy Auto Parts been in business?
-We have been selling auto parts for over 20 years! More Info
Any specials for dealers, mechanics, repair shops, etc.?
-Yes, we have a program for installers who purchase from us on a monthly basis. After your first purchase at regular price, discounts kick in on subsequent purchases. Best of all, it's free! Call 1-888-907-7225 and we will set up an installer's account primed for discounts after your first purchase.
I am not a shop owner or dealer but I fix all of my cars myself. Am I eligible for the installer discount program?
-Yes! Whether you are a 'do it yourself'-er or a 'do it for me', you can get the same privileges as mechanics. Remember, the discounts kick in after your first regular price purchase and keep getting better as you order more! Call 1-888-907-7225 to set it up!
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