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FAQ

WARRANTY

I'm having trouble with my part, what should I do?

-Buy Auto Parts has the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our How-To section and see if your issue is addressed there. If you need further assistance, feel free to call and talk to one of our experts.More Info

I already took my car to a mechanic and they said my part is defective, what do I do?
-Please see our Warranty section for detailed information on our warranty policy. More Info

What information should I have ready when I call in with a question or concern?
-If you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. If you provided an email address, this number can also be found in your confirmation emails. See Sample Invoice

If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us. More Info

RETURNS/REFUNDS

I returned my part, how long will it take for me to receive my refund?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

If you returning a core to receive your temporary deposit back, the same timeline listed above will apply.

REFUNDABLE CORES

What is a Refundable Core Deposit?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.

Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part. Unlike most companies, we provide you with a FREE RETURN SHIPPING label to send back your core. (This label is good for use only in the contiguous 48 states.)

Here's how it works:

  • You purchase the part you need to fix your vehicle.
  • You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
  • You ship us your old part (the core) for free.
  • When we receive your old part (the core), we refund you the full amount.

If you have any questions about core deposits, please feel free to give us a call at (888)-907-7225 and we will be happy to assist you.

Free core return shipping label
-Your free return label (contiguous 48 states) will be attached to the order confirmation email. Please check your email for an attached PDF. Print out the label and tape it to the side of the box. It is that easy.

How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.

Where do I return my core?
-All cores should be shipped back to 6740 Cobra Way, San Diego, CA 92121.

How long does it take for me to get my core deposit refunded?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

The following cores are NOT good and will NOT receive credit

The rule of thumb is that cores are fully refunded unless visibly broken or incomplete.

SHIPPING

What are the shipping cut off times?

-Most parts ship same day when the order is placed before 7:30pm EST! More Info

Is ground shipping always free?

-Yes, on orders above $99. Always!! More Info

Is next day overnight shipping available?

-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We dont mark up our shipping prices, you pay what we pay! More Info

Is international shipping available?

-Yes. We ship internationally via DHL. Shops in Europe and Australia love us! More Info

How long will it take for me to get my part?

-We do our best to deliver your parts from the warehouse closest to you. If you selected our free ground shipping service, shipping times will vary depending on which state you live in. Ground shipping usuaully takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.

What is my tracking number?

-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.

ABOUT US

Why are the prices so low?

-By not having a brick and mortar storefront and only dealing with online customers, we pass the savings on to you!

Where is Buy Auto Parts Located?

-Buy Auto Parts is based in sunny Southern California! We ship out of various warehouses located in different states. 100% of our customer service department is based in the USA. More Info

What are the hours of operation?

Phone Sales and Customer Service Hours


How long has Buy Auto Parts been in business?

-We have been selling auto parts for over 20 years! More Info

EVERYTHING ELSE

Any specials for dealers, mechanics, repair shops, etc.?

-Yes, we have a program for installers who purchase from us on a monthly basis. After your first purchase at regular price, discounts kick in on subsequent purchases. Best of all, it's free! Call 1-888-907-7225 and we will set up an installer's account primed for discounts after your first purchase.

I am not a shop owner or dealer but I fix all of my cars myself. Am I eligible for the installer discount program?

-Yes! Whether you are a 'do it yourself'-er or a 'do it for me', you can get the same privileges as mechanics.  Remember, the discounts kick in after your first regular price purchase and keep getting better as you order more!  Call 1-888-907-7225 to set it up!

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